Data protection

The person responsible for data processing is:
SVG Medizinsysteme GmbH & Co. KG
Talweg 8
75417 Mühlacker
Germany
info@svggermany.de

Phone: 0704196150

Thank you for your interest in our online shop. The protection of your privacy is very important to us. In the following we will inform you in detail about the handling of your data.

1. Access data and hosting
You can visit our website without giving any personal information. Each time a website is called up, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our predominantly legitimate interests in the correct presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. All access data will be deleted no later than seven days after the end of your visit to the website.

1.1 hosting
The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise stated in this data protection declaration, all access data and all data collected in the forms provided on this website will be processed on your servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

1.2 Content Delivery Network
For the purpose of a shorter loading time, we use a so-called content delivery network (“CDN”) for some offers. With this service, content, e.g. large media files, is delivered via regionally distributed servers of external CDN service providers. Therefore, access data is processed on the servers of the service providers. Our service providers work for us as part of order processing. Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

2. Data processing for contract processing, establishing contact and opening a customer account
We collect personal data if you voluntarily provide it to us as part of your order or when you contact us (e.g. using the contact form or email). Mandatory fields are marked as such, because in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without them. Which data is collected can be seen from the respective input forms. We use the data you provide to process contracts and to process your inquiries in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR.
Insofar as you have given your consent to this in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 Paragraph 1 Clause 1 lit. c GDPR, unless you expressly request further use You have consented to your data in accordance with Art. 6 Para. 1 S. 1 lit. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or using a function provided in the customer account.

3. Data processing for the purpose of dispatch processing

In order to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 lit.

The same applies to the transfer of data to our manufacturers or wholesalers in those cases in which they take over the shipping for us (drop shipments). These are considered to be shipping service providers within the meaning of this data protection declaration.

Data transfer to shipping service providers for the purpose of shipping notification
If you have given us your express consent to this during or after your order, we will forward your e-mail address and telephone number to the selected shipping service provider on the basis of this in accordance with Art. 6 Para. 1 S. 1 lit. Delivery can contact you for the purpose of delivery notification or coordination.
The consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

DPD Germany GmbH
Wailandtstrasse 1
63741 Aschaffenburg
Germany

4. Data processing for payment processing
When processing payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us in the context of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or through a technical integration in the ordering process. The data protection declaration of the respective payment service provider applies in this respect.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

4.2 Data processing for the purpose of fraud prevention and the optimization of our payment processes
If necessary, we give our service providers further data, which they use together with the data necessary for processing the payment as our contract processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing of contested payments, support for accounting). According to Art. 6 Para. 1 S. 1 lit.

4.3 Involvement of debt collection service providers
We pass on your data to a commissioned debt collection service provider (advaro Services GmbH, Ismaninger Str. 61, 81675 Munich, Germany) if our payment claim has not been settled despite a previous reminder. In this case, the debt collection service provider will collect the claim directly. This serves the fulfillment of the contract in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.

5. Advertising by email, post
5.1 Email newsletter with registration
If you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Sentence 1 lit. is permitted by law and about which we will inform you in this declaration.

5.2 E-mail newsletters without registration and your right to object
When we receive your email

If you have received an address in connection with the sale of a product or service and you have not objected to this, we reserve the right to send you regular offers on similar products, such as those already purchased, from our range by e-mail on the basis of Section 7 (3) UWG Send mail. This serves to safeguard our predominantly legitimate interests in addressing our customers for advertising purposes.
You can object to this use of your e-mail address at any time by sending a message to the contact option described in this data protection declaration or via a link provided in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic tariffs.

5.3 Sending newsletters
The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

5.4 Sending evaluation requests by email
If you have given us your express consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. evaluation system used. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided in the review request.

The evaluation requests may also be sent by our service provider Trusted Shops as part of processing on our behalf. Trusted Shops also uses service providers from the USA. An adequate level of data protection is ensured. Further information on data protection at the Trusted Shops can be found here. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

5.5 Postal advertising and your right to object
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in addressing our customers with advertising in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this data protection declaration.

The advertising mailings are processed on our behalf by a service provider to whom we pass on your data for this purpose.

6. Cookies and other technologies
General information
In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies).
We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, time of the visit, device and browser information and information about your use of our website (e.g. information about the content of the shopping cart). In the context of a weighing of interests, this serves predominantly legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration.

The cookie settings for your browser can be found under the following links: Microsoft Edge ™ / Safari ™ / Chrome ™ / Firefox ™ / Opera ™

If you have consented to the use of the technologies in accordance with Art. 6 Paragraph 1 Sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration.

7. Use of cookies and other technologies for web analysis and advertising purposes

Insofar as you have given your consent to this in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, we use the following cookies and other third-party technologies on our website. After the purpose and end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find more information about your cancellation options in the section "Cookies and other technologies". For more information, including the basis of how we work with each vendor, see each technology. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

7.1 Use of Google services
We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transmitted to and stored on a server operated by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected using Google technologies, it will be shortened by activating IP anonymization before it is saved on Google's servers. The full IP address is only transmitted to a Google server and shortened there in exceptional cases. Unless otherwise specified for the individual technologies, the data processing takes place on the basis of an agreement concluded for the respective technology between jointly responsible persons in accordance with Art. 26 GDPR. You can find more information about data processing by Google in Google's data protection information.

Google Analytics
For the purpose of website analysis, Google Analytics data (IP address, time of visit, device and browser information and information about your use of our website) are automatically collected and stored, from which usage profiles are created using pseudonyms. Cookies may be used. Your IP address will generally not be merged with other Google data. The data processing takes place on the basis of an agreement on order processing by Google.

Google Ads
For advertising purposes in the Google search results as well as on the websites of third parties, the so-called Google remarketing cookie is set when you visit our website, which is automatically collected and processed by data (IP address, time of visit, device and browser information and information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you have visited, enables interest-based advertising. Any further data processing will only take place if you have activated the “personalized advertising” setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

Google Maps
For the visual representation of geographic information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and then processes it by Google. We have no influence on this subsequent data processing.

Google reCAPTCHA
For the purpose of protecting against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and uses a so-called JavaScript and cookies analyze your use of our website. In addition, other cookies stored by Google services in your browser are evaluated. Reading or saving of personal data from the input fields of the respective form does not take place.

YouTube video plugin
To integrate third-party content, data (IP address, time of visit, device and browser information) are collected via the YouTube video plugin in the extended data protection mode we use, transmitted to Google and then processed by Google, only if you have a Play video.

7.2 Use of Microsoft services for web analysis and advertising purposes
We use the following technologies from Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland ("Microsoft"). The data processing takes place on the basis of an agreement between jointly responsible persons in accordance with Art. 26 GDPR. The information automatically collected by Microsoft technologies about your use of our website is usually transferred to a server of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. You can find more information about data processing by Microsoft in Microsoft's data protection information.

Microsoft Advertising
For advertising purposes in the Bing, Yahoo and MSN search results as well as on the websites of third parties, the so-called Microsoft Advertising Remarketing Cookie is set when you visit our website Browser information as well as information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you visit enables interest-based advertising.

Bing Maps
For the visual representation of geographic information, Bing Maps collects data about your use of the maps functions, in particular the IP address and location data, transmits it to Microsoft and processes it by Microsoft. We have no influence on this data processing.

7.3 Use of Facebook services
Use of Facebook pixels
We use the Facebook Pixel as part of the technologies of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”) shown below. With the Facebook Pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us such as visiting a website or newsletter registration) are automatically collected and stored, from which you are using Usage profiles are created from pseudonyms. For this purpose, a cookie is automatically set by the Facebook Pixel when you visit our website, which automatically enables your browser to be recognized when you visit other websites using a pseudonymous CookieID. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website activity, in particular personalized and group-based advertising.
The information automatically collected by Facebook technologies about your use of our website is usually transmitted to and stored on a server operated by Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the USA. If the data transfer to the USA is our responsibility, our cooperation is based on standard data protection clauses of the European Commission. You can find more information about data processing by Facebook in Facebook's data protection information.

Facebook Ads
We use Facebook Ads to advertise this website on Facebook and other platforms. We determine the parameters of the respective advertising campaign. Facebook is responsible for the exact implementation, in particular the decision about the placement of the advertisements with individual users. Unless otherwise specified for the individual technologies, the data processing takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. The joint responsibility is limited to the collection of the data and its transmission to Facebook Ireland. The subsequent data processing by Facebook Ireland is not covered by this.

On the basis of the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behavior on our website, we operate personalized advertising via Facebook Pixel Remarketing.

Via Facebook Pixel Conversions, we measure your subsequent usage behavior for web analysis and event tracking if you have reached our website via an advertisement from Facebook Ads. The data processing takes place on the basis of an agreement on order processing by Facebook.

8. Integration of the Trusted Shops Trustbadge
The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and any reviews we may have collected, as well as to offer Trusted Shops products to buyers after an order has been placed.

This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in optimal marketing by enabling a safe shopping in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. The Trustbadge and the services advertised with it are offered by Trusted Shops GmbH, Subbelrather Str.15C, 50823 Cologne. The Trustbadge is provided by a CDN provider (Content Delivery Network) as part of order processing. Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. Further information on data protection at Trusted Shops GmbH can be found here.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data are stored in a security database for the analysis of security vulnerabilities. The log files are automatically deleted no later than 90 days after creation.

Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. The contractual agreement made between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer is already registered for a product use is automatically checked using a neutral parameter, the email address hashed by a cryptological one-way function. The e-mail address is converted into this hash value, which cannot be decrypted for Trusted Shops, before it is transmitted. After checking for a match, the parameter is automatically deleted.

This is necessary for the fulfillment of our and Trusted Shops ‘overriding legitimate interests in the provision of the buyer protection linked to the specific order and the transactional evaluation services in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. Further details, including the objection, can be found in the Trusted Shops data protection declaration linked above and in the Trustbadge.

9. Social media
Our online presence on Facebook, Twitter, Instagram, Youtube, LinkedIn, Xing
Insofar as you have given your consent to the respective social media operator in accordance with Art. 6 Paragraph 1 Sentence 1 lit. and stored, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. As a rule, cookies are used for this purpose. The detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your related rights and setting options to protect your privacy can be found in the data protection information of the providers linked below. If you still need help in this regard, you can contact us.

Facebook is an offer from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually sent to a Facebook server , Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Twitter is an offer from Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“Twitter”). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transmitted to and stored on a server operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

Instagram is an offer from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually sent to a Facebook server , Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the

USA has no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting an Instagram fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

YouTube is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to and stored on a server operated by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

LinkedIn is an offer from LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transmitted to a server of the LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

Xing is an offer from New Work SE, Dammtorstraße 30, 20354 Hamburg.

10. Contact options and your rights
As a data subject, you have the following rights:

In accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;
In accordance with Art. 16 GDPR, you have the right to immediately request the correction of incorrect personal data or the completion of your personal data stored by us;
In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing to exercise the right to freedom of expression and information; to fulfill a legal obligation; for reasons of public interest or is necessary for the establishment, exercise or defense of legal claims; according to Art. 18 GDPR the right to request the restriction of the processing of your personal data, insofar as you dispute the accuracy of the data; the processing is unlawful, but you refuse to delete it; we no longer need the data, but you need them to assert, exercise or defend legal claims or you have lodged an objection to the processing in accordance with Art. 21 GDPR.
In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible.
According to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Data protection officer:
Data protection officer
Talweg 8
Mühlacker
Germany
0704196150
info@svggermany.de

Right to object

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which are predominant in the context of a weighing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing takes place for other purposes, you only have a right of objection if there are reasons that arise from your particular situation.

After exercising your right of objection, we will no longer process your personal data for these purposes, unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing requires the assertion, exercise or defense of Serves legal claims.

This does not apply if the processing is carried out for direct marketing purposes. Then we will no longer process your personal data for this purpose.

Data protection declaration created with the Trusted Shops legal writer in cooperation with FÖHLISCH lawyers.